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Customers of DVR

Does the Council really understand perspectives of current and former customers?

Every DVR customer’s experience is unique. The Washington State Rehabilitation Council endeavors to understand the perspectives of customers. In some ways this understanding is supported by our structure.

Does the WSRC want input from customers?

Absolutely. In fact, we are federally mandated to garner information about customer satisfaction with DVR services. We do this by:

What does the WSRC do with the comment it receives?

What are some examples of the impact of WSRC’s policy partnership with DVR?

What influence does the WSRC have on the way that DVR does business?

Is the WSRC an independent body?

Does the Council address individual case issues?

Tips for navigating the VR Process

Supporting Your Own Success